River Terrace Health Campus Honored for Exceptional Customer Service

Thursday, April 25th, 2019 11:39am

By Dana Riddle, Community Services Representative

Britton Mefford Facebook photo

Residents and Family Members Give Trilogy Senior Living Community Record-Breaking Scores

As residents and their family members of Trilogy’s senior living communities know, the senior care provider is serious about customer service. Exceeding their customers’ expectations is the company’s utmost goal, and those that go above and beyond in pursuit of this goal are recognized and rewarded. Recently, at Trilogy’s annual Spring Meeting, which took place April 16th – 18th in Indianapolis, Indiana, River Terrace Health Campus was thrilled to discover that they had received the top award in Customer Service. This award, dubbed the ‘Sweet Nebraska!’ award by Trilogy President and CEO Randall Bufford, first came into existence in 2017 in order to recognize campuses who scored over 9.75 out of 10 on their Customer Satisfaction Surveys, based on feedback from residents and family members. In 2019, 6 Trilogy Senior Living Communities earned this honor. River Terrace Health Campus scored a 9.75 out of 10!


“At River Terrace Health Campus, our commitment to compassionate care is reflected through the quality of our services,” commented Brittan Mefford, Executive Director. “These services have been designed to not only meet the needs of our residents, but to enrich their lives in ways they never could have imagined. Whether it’s embarking on your first cruise or enjoying a sunset from our patio, we strive to create a lifestyle where senior living isn’t your last stop – it’s a new beginning. I am honored to be a part of a team that makes this lifestyle a reality!”


River Terrace Health Campus was also given top ratings for their Independent Living services, which reflects their insistence on compassionate, customer-centered care.


Randall Bufford, President and CEO of Trilogy Health Services, commented, “We are very proud of the entire team at River Terrace Health Campus. Their unwavering commitment to quality care and exceptional customer satisfaction embodies the mission and philosophy of Trilogy Health Services. We also thank our residents and family members for participating in the survey process, which is an important component of our quality assurance initiatives.”


“At River Terrace Health Campus and Trilogy Health Services, our culture serves as the foundation for everything that we do,” commented Andra Bladen, Divisional Vice President for Trilogy’s Southeast Indiana Division. “At the center of our culture is our commitment to serving our customers – our residents, and their families. We are both thrilled and honored to receive such great recognition from our residents and family members. I commend Brittan and her team for being such exceptional servant leaders.”


Companywide, over 9,800 surveys were mailed to residents, family members and other responsible parties, with 55% of the surveys returned. Trilogy Health Services currently operates senior health and hospitality communities throughout Indiana, Ohio, Kentucky and Michigan.

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