RiverLink pauses vehicle registration holds during 'transition period'

Toll collecting agency works to improve customer service following its provider change

LOUISVILLE, Ky. — Drivers of Kentuckiana's toll bridges are starting to see some relief, albeit temporarily.

RiverLink says it's not enforcing car registration holds for the time being, even if you have outstanding bills, during this 'transition period.'

An agency spokesperson said, "Registration holds have not been implemented yet by the new provider, and no date has been set yet to begin sending vehicle registration holds."

 "No county clerks have held any registrations because they haven’t been in the system. Clerks will be notified before holds resume."

RiverLink's website FAQ page, as of the morning of Feb. 27  appears not to have been updated -- still highlighting that customers who don't pay their tolls "may face restrictions on vehicle registration until tolls and fees are paid."

This all comes as the toll collecting agency works to improve customer service following its provider change. Drivers have cited frustration over influxes of delayed bills and long wait times on the helpline.