As residents and their family members of Trilogy’s senior living communities know, the senior care provider is serious about customer service. Exceeding their customers’ expectations is the company’s utmost goal, and those that go above and beyond in pursuit of this goal are recognized and rewarded. Recently, at Trilogy’s annual Spring Meeting, which took place April 17th – 19th in Louisville, Kentucky, River Terrace Health Campus was thrilled to discover that they had received the top award in Customer Service. This award, dubbed the ‘Sweet Nebraska!’ award by Trilogy President and CEO Randall Bufford, first came into existence last year in order to recognize campuses who scored over 9.75 out of 10 on their Customer Satisfaction Surveys, based on feedback from residents and family members. In 2017, three Trilogy Senior Living Communities earned this honor. In 2018, twelve campuses made the list! River Terrace Health Campus scored a 9.78 out of 10.
“Everything we do at River Terrace is for the benefit of those we serve,” commented Brittan Mefford, Executive Director. “The needs and desires of our residents and family members shape the services we offer at our campus. Their feedback on our Customer Satisfaction Surveys is a great indicator of the quality of care that we provide, and we are honored to receive such high recognition. I am proud to be a member of a team who is always willing to go the extra mile for our customers.”
Randall Bufford, President and CEO of Trilogy Health Services, commented, “We are very proud of the entire team at River Terrace. Their unwavering commitment to quality care and exceptional customer satisfaction embodies the mission and philosophy of Trilogy Health Services. We also thank our residents and family members for participating in the survey process, which is an important component of our quality assurance initiatives.”
“At River Terrace Health Campus and Trilogy Health Services, our culture serves as the foundation for everything that we do,” commented Andra Bladen, Divisional Vice President for Trilogy’s Southeast Indiana Division. “At the center of our culture is our commitment to serving our customers – our residents, and their families. We are both thrilled and honored to receive such great recognition from our residents and family members. I commend Brittan and her team for being such exceptional servant leaders.”
Companywide, over 9,400 surveys were mailed to residents, family members and other responsible parties, with 60% percent of the surveys returned. Across all surveys, nearly 90% of customers responding said they would recommend their Trilogy campus to someone who required senior living services. Trilogy Health Services currently operates senior health and hospitality communities throughout Indiana, Ohio, Kentucky, and Michigan.
River Terrace Health Campus is a Trilogy Senior Living Community. Our services are delivered by staff specially trained to honor and enhance the lives of our residents through compassion and a commitment to exceeding customer expectations. For more information about River Terrace, please contact the campus by calling (812) 265-0080, follow us on Facebook and Twitter, or visit the campus website at www.riverterrhc.com.